Sessions will take place at your home, or at another suitable location, depending on agreement. Consultations and sessions may involve time outside, so please dress appropriately for the weather conditions.
Payment for any service must be made prior to appointments. You will be sent a link with details on how to book and pay. Mileage at 45p a mile may be applicable for home/location visits, depending on location.
Cancellation or re-arrangement requires at least 72 working hours’ notice (working hours are classed as Monday – Friday). Depending on the reason provided, the session may be re-arranged or refunded. If you do not attend a session or are not at home when a session has been arranged, the full amount will be charged. If for any reason Wagg & Purr Pet Behaviour needs to cancel or re-arrange an appointment, then a full refund will be given, via the same method of payment within 7 days, or another session will be arranged for as soon as is possible.
Personal judgement will be used and sessions may be cut short or re-arranged, if necessary because of extreme weather conditions including but not limited to, excessive heat, torrential rain, thunder storms and snow/ice.
A Behaviour consultation with Wagg & Purr Pet Behaviour will not take place without veterinary referral.
All information relating to your pet’s behaviour MUST be disclosed before services commence, for example but not limited to, fear, aggression, past incidences, any bite history, health conditions etc. This is essential to ensure everyone’s safety.
Dogs and cats must be always kept under control when we enter your premises. Please ensure any instructions given are followed prior to Wagg and Purr’s arrival to your property or any other location. This will normally include having your pet safely in another room, or on lead initially. Any introductions will then be carefully organised by Wagg and Purr Pet Behaviour, if it is safe to do so. Failure to comply to these instructions and any injury caused by your pet being out of control will be your full responsibility.
Wagg & Purr Pet Behaviour will take precautions to ensure the safety of pets and handlers as best as possible, however it is always the responsibility of the client to take responsibility for the welfare and control of their pet before, during and after sessions.
All services with Wagg & Purr Pet Behaviour require the main service user to be 18 or over years of age. Children may be present, however there must always be a responsible adult present.
Wagg & Purr Pet Behaviour has the right to refuse to provide a service, or to terminate services, if it is not felt that the client and service provider relationship is a good fit. Attempts will always be made to refer to others who are suitably qualified if this is the case.
Wagg & Purr Pet Behaviour has appropriate public liability and professional indemnity insurance in place.
Wagg & Purr Pet Behaviour hopes that all advice given is useful and helpful, however cannot take any responsibility for the misinterpretation of advice.
In accordance with The General Data Protection Regulation (GDPR) law, Wagg & Purr Pet Behaviour is registered with the Information Commissioners Office (ICO).
You are agreeing to be bound to this policy, by using Wagg & Purr Pet Behaviour’s website and services.
Any personal information taken, will be relevant for the purpose of contacting you, or for the service provided and will be kept securely, in line with applicable data protection laws. Any information requested is necessary to be able to carry out the service, however you are always in control of what information you choose to provide.
Wagg & Purr Pet Behaviour will not discuss your personal information with anyone, unless you have given us written authorisation to do so, for example but not limited to, for veterinary liaison, for pet insurance reasons, or unless required by law. Your data will not be shared with any third parties for the purposes of marketing.
How your data is stored
Wagg & Purr Pet Behaviour has a policy of storing your data securely, for a period of 7 years from last contact. This allows for a support period of up to a year and takes into account The Limitation Act (1980) which provides timescales within which action may be taken for breaches of the law.
Data relating to children
It may be necessary for Wagg & Purr Pet Behaviour to lawfully collect, securely store and share with third parties (such as adoption or fostering agency personnel or veterinary personnel), data relevant to children, if an adult with responsibility for the child engages in Wagg & Purr Pet Behaviour services and gives authorisation. All reasonable effort will be taken to ensure that the adult giving consent does have legal responsibilities for the child.
Changing or removing your data
Please contact Wagg & Purr Pet Behaviour if you wish to see copies of information stored which contains your personal data, or if you would like us to rectify your personal information, which you believe to be inaccurate. If you wish to stop correspondence with Wagg & Purr, or would like information removed from our records, please contact us and measures will be taken to comply with this, within 28 days of receipt of the request, subject to any necessary lawful data retention.
Any website content, including text, graphics and photos, which isn’t under the General Public License (http://www.gpl.org) is owned by Wagg and Purr Pet Behaviour or the company hosting the site and therefore is all rights reserved in relation to copyright.
The information in this policy may be changed from time to time, so please check back regularly if you wish to be kept up to date. Please contact Lauren at Wagg & Purr Pet Behaviour with any questions.